frequently asked questions
everything you need to know
Weather can be unpredictable, and it's not always possible to fly our drones in strong wind or heavy rain. If we can't film on the agreed date, we'll reschedule as soon as possible or wait until the weather clears on the day. We track the weather with a 7-day forecast to help with scheduling.
You can use your content anywhere you like. Square Box Media owns the images, footage, and graphics produced. The music we use in our videos is license-free, so it can be used on any platform.
We are the legal owners of all footage and photography taken on a project. When you purchase a service, you are free to use the final project as you see fit. Ownership of any footage or images can be purchased at an agreed rate.
No deposit is required if the project is within our catchment area. A 25% deposit applies if it's outside our catchment area, and you will be notified in advance. We invoice on the first working day of the month for the previous month's orders, and payment is due within 5 working days.
We send the final product via WeTransfer.com, a safe and free method for sending large files without quality loss. Alternatively, we can deliver the final project to you in person via a memory stick.